Terms & Conditions

Welcome to www.amythompsonrecomp.com (the Website). Amy Thompson Coaching provides Nutrition Plans, Weight Training Programs and Coaching Services in person and online via the Amy Thompson Coaching app (the Services).

The Website is operated by Amy Thompson Coaching. Access to and use of the Website, or any of its associated Products or Services, is provided by Amy Thompson Coaching. Please read these Terms and Conditions carefully. By using, browsing and/or reading the Website, or by completing a payment authorisation link, or paying an invoice, this signifies that you have read, understood and agree to be bound by the Terms.

Amy Thompson Coaching reserves the right to review and change any of the Terms by updating this page at its sole discretion. Any changes to the Terms take immediate effect from the date of their publication.

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you in the user interface.

In order to access the Services, you must first sign up for a Service via the Website, or in person. As part of the registration process, you will be required to provide personal information including: your name, phone number, email, address, date of birth, height, weight, body measurements, photos, nutrition and training background, and medical history.

You warrant that any information you give to Amy Thompson Coaching will always be accurate, correct and up to date.

You may not use the Services if: (i) you are not of at least 18 years of age; (ii) you are a person barred from receiving the Services under the laws of Australia or other applicable countries; or (iii) you have been advised against using the services by a medical professional.

As a Client, you agree to use the Services only for permitted purposes, comply with all applicable laws, protect the confidentiality of your account credentials, and not use the Services for any commercial purposes not expressly endorsed by Amy Thompson Coaching.

Unauthorised use of your account, framing or linking to the Website without permission, and any illegal use of the Services are strictly prohibited.

Amy Thompson Coaching will commence the Services within 2 business days from receipt of either the signed payment authorisation or a settled invoice. You will be contacted if any required information is outstanding.

The minimum commitment and payment term for all Services is 12 weeks.

Payment is by weekly direct debit through Pinch Payments.

All amounts are in Australian Dollars (AUD) and are GST inclusive for Australian residents. Where services are provided outside Australia, GST is inapplicable.

Amy Thompson Coaching can vary the Services Fee at any time. Payments will continue periodically until a cancellation is made in writing to info@amythompsonrecomp.com.

Any pre-paid services must be used within 6 months from the date of purchase.

Hold: You can put the Service on hold for up to 2 weeks during a 12-week block, after the 12-week minimum commitment period, with at least 7 days' written notice. For pauses longer than 2 weeks, you will need to cancel your coaching, and rejoining later will require a new onboarding process — subject to availability.

Cancellation: You can terminate the Services at any time after the 12-week minimum commitment period by providing at least 14 days' written notice to info@amythompsonrecomp.com. Your direct debits will be cancelled after the 14-day period.

Upgrading/Downgrading: You can change your Service tier by providing at least 7 days' written notice after your 12-week minimum. Within your first 12 weeks, you may only upgrade.

Amy Thompson Coaching may terminate this Agreement by providing 14 days' written notice, or immediately in circumstances where the Client displays inappropriate behaviour including verbal or written abuse, threats, or insults.

Amy Thompson Coaching will provide a refund if it is unable to continue providing the Services, or if it decides at its absolute discretion that it is reasonable to do so.

No refunds are provided for change of mind or for any portion of the Services completed to date.

A partial refund may be provided for any unused pre-paid portion of the Service after the 12-week minimum commitment period, with express consent from Amy Thompson Coaching. Any weeks already used will be charged at the full weekly rate, not the discounted pre-paid rate.

Pre-paid services must be utilised within 6 months of purchase. Refunds will not be issued for any unused portion after this period. Pre-paid training sessions are non-refundable.

A minimum of 24 hours' notice is required to cancel or reschedule an in-person training session. Failure to provide sufficient notice will result in the full session rate being forfeited, except in extreme circumstances at the discretion of Amy Thompson Coaching.

3 consecutive cancellations may result in the loss of your regular session time; your reserved time slot may be reallocated to another client.

The Website, the Services, and all related products of Amy Thompson Coaching are subject to copyright under the laws of Australia and through international treaties. All rights (including copyright) in the Services and compilation of the Website are owned or controlled by Amy Thompson Coaching.

Clients are granted a worldwide, non-exclusive, royalty-free, revocable licence to use the Website and print pages for personal, non-commercial use while actively engaged as a Client.

You may not broadcast, republish, upload to a third party, transmit, post, distribute, show or play in public, or adapt or change the Services or third-party Services for any purpose without prior written permission from Amy Thompson Coaching.

Amy Thompson Coaching takes your privacy seriously. All information provided through your use of the Website and/or Services is subject to Amy Thompson Coaching's Privacy Policy, which is available on this page.

Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law.

Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided "as is" and "as available" without warranty or condition of any kind. Amy Thompson Coaching will not be liable for any special, indirect or consequential loss, damage, loss of profit or opportunity arising out of or in connection with the Services.

Amy Thompson Coaching urges you to consult a doctor before starting a workout program, changing your workout routine, or changing your diet. By participating in physical exercise or training activities provided in the Services, you confirm you are in good physical condition and do not suffer from any known disability or condition which would prevent or limit your participation in weight training or physical exercise.

Amy Thompson Coaching does not provide Nutrition Services if you currently have any of the following medical conditions: Heart Disease, Chronic Kidney Disease, Cancer, Crohn's Disease, Ulcerative Colitis, GERD, an eating disorder, or any other major medical condition that Amy Thompson Coaching is neither qualified nor insured to manage.

Amy Thompson Coaching does not guarantee any specific results from the use of the Services. The Service is not a substitute for professional medical advice, diagnosis, or treatment.

Amy Thompson Coaching's total liability arising out of or in connection with the Services, however arising, will not exceed the resupply of the Services to you. Amy Thompson Coaching shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages including any loss of profit, goodwill, or business reputation.

The Terms will continue to apply until terminated by either party in accordance with these Terms. To terminate, please refer to Clause 7 above and send written notice to Amy Thompson Coaching via the Contact page on this website.

Amy Thompson Coaching may at any time terminate the Terms if you have breached any provision, if required to do so by law, or if the provision of Services is no longer commercially viable.

You agree to indemnify Amy Thompson Coaching, its affiliates, employees, agents, contributors, third-party content providers and licensors from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage arising out of or in connection with your use of the Website or Services, or any breach of these Terms.

If a dispute arises, the parties must first attempt to resolve the dispute in good faith through negotiation within 28 days of written notice of the dispute. If unresolved, the dispute will be referred to mediation, with the mediator selected by mutual agreement or by the President of the Queensland Law Society. The mediation will be held in Brisbane, Australia. All communications concerning negotiations are confidential.

The Services are intended to be accessed by Australian and overseas residents. In the event of any dispute, the exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia. These Terms are governed by the laws of Queensland, Australia.